Privacy Policy — pak335

1. Introduction

This Privacy Policy (hereinafter "Policy") sets out how pak335, accessible at https://pak335.cam (hereinafter "the Platform", "pak335", "we", "us" or "our"), collects, processes, stores, shares and protects personal data relating to individuals who visit or register on the Platform (hereinafter "Users", "you" or "your").

pak335 is an English-language online gaming information and betting platform designed for Pakistani users and other audiences internationally. The Platform is operated under an applicable international gaming license. pak335 takes its data protection obligations seriously and is committed to processing personal data lawfully, fairly and transparently in accordance with the data protection framework applicable under the Operator's license jurisdiction.

By accessing, registering on or using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately and contact support to close your account.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, CNIC number, IP address and device identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, erasure or any combination thereof.
• "Data Controller" means the Operator entity responsible for determining the purposes and means of processing personal data collected through the Platform.
• "Data Processor" means any third party that processes personal data on behalf of the Data Controller under a written data processing agreement.
• "KYC Data" means identity verification documents including CNIC, passport, proof of address and selfie/liveness-check materials submitted during account verification.
• "Cookies" means small text files stored on your device that help the Platform function correctly, personalise content and analyse usage patterns.
• "Consent" means a freely given, specific, informed and unambiguous indication of agreement to the processing of personal data for a stated purpose.
• "Sensitive Data" means categories of personal data that require additional protection, including financial information, identity documents and, where relevant, information about gambling behaviour that may indicate potential harm.

3. Data We Collect

pak335 collects personal data through several channels. The categories of data collected are set out below:

3.1 Registration Data

When you create an account on pak335, we collect:

• Full legal name;
• Date of birth;
• Email address;
• Mobile number;
• Residential address (city and country at minimum; full address may be required for KYC);
• Username and hashed password credentials.

3.2 KYC & Verification Data

For identity and age verification purposes, we may collect:

• Scanned copies or photographs of a valid CNIC (front and back) or Pakistani passport;
• Proof of address documentation (e.g., bank statements, utility bills dated within three months);
• Selfie photographs or liveness-check video clips as directed by the verification system.

3.3 Financial & Transaction Data

• Deposit amounts, dates and payment reference identifiers;
• Withdrawal requests, amounts and destination details;
• Currency displayed (PKR) and any applicable exchange rate information;
• Bonus acceptance records and wagering history.

We do not store complete card numbers or full bank account credentials on our servers. Payment data is handled through the Operator's approved payment processing partners in accordance with applicable financial security standards.

3.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system and browser version;
• Session duration, pages visited and navigation patterns;
• Betting and gaming activity logs;
• Error reports and platform performance data.

3.5 Communications Data

• Content and metadata of support communications (live chat transcripts, email correspondence);
• Records of responsible gambling tool applications (deposit limits set, self-exclusion requests);
• Marketing communication preferences and opt-in/opt-out records.

3.6 Data You Provide Voluntarily

Any additional information you choose to provide through support queries, feedback submissions or account settings updates is collected and processed in accordance with this Policy.

4. Purposes of Processing

pak335 processes your personal data for the following purposes:

5. Legal Basis for Processing

pak335 processes personal data on the following legal bases, as applicable under the data protection framework of the Operator's license jurisdiction:

• Contractual necessity: Processing required to fulfil your account agreement, including registration, transaction processing and customer support.
• Legal obligation: Processing required to comply with AML regulations, KYC requirements and other legal or regulatory obligations applicable to the Operator.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection and general platform analytics where those interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where your prior consent has been obtained. You retain the right to withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

pak335 does not sell your personal data to unrelated third parties. Your data may be shared in the following limited circumstances:

6.1 Service Providers and Data Processors

We engage third-party service providers that process data on our behalf under written data processing agreements. These include KYC and identity verification providers, payment processing partners, fraud detection services, cloud hosting providers and customer support infrastructure. All processors are required to handle data securely and in accordance with this Policy.

6.2 Legal and Regulatory Disclosure

We may disclose personal data to law enforcement, regulatory authorities or gaming licensing bodies where required by applicable law, court order or regulatory instruction. We will notify you of such disclosures where legally permitted to do so.

6.3 Payment Providers

Transaction data is shared with the relevant payment processing partner to facilitate deposits and withdrawals. Familiar Pakistani payment references displayed on the Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are contextual references only. Actual payment processor relationships are governed by the Operator's payment integration agreements. These payment providers operate their own independent privacy policies.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of the Operator's business, personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any changes to data processing arrangements that result.

7. Data Retention

pak335 retains personal data for as long as necessary to fulfil the purposes for which it was collected, and for such additional periods as are required by applicable law or regulatory obligation. In general:

• Account data is retained for the lifetime of the account and for a period of no less than five (5) years after account closure, as commonly required by AML regulations applicable to gaming operators.
• KYC documents are retained in accordance with the Operator's AML compliance obligations, typically for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Transaction records are retained for at least five (5) years for financial compliance and audit purposes.
• Support communications are retained for a reasonable period to resolve disputes and improve service quality.
• Marketing data is retained only for as long as you maintain a valid marketing consent. Opt-out requests are processed promptly.

Once data is no longer required for any lawful purpose, it is securely deleted or anonymised in accordance with the Operator's data disposal procedures.

8. Cookies & Tracking Technologies

pak335 uses cookies and similar tracking technologies to operate the platform, personalise content and analyse user behaviour. Cookies are small data files stored on your device when you visit the Platform.

8.1 Types of Cookies Used

• Essential cookies: Required for the Platform to function correctly. These include session cookies that maintain your login state and security tokens. These cannot be disabled without impairing basic platform functionality.
• Analytical cookies: Used to collect anonymised data about how Users navigate the Platform. This helps us identify which pages are most visited, detect technical issues and improve the user experience for players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and elsewhere.
• Preference cookies: Store your settings and preferences (such as language and display options) to provide a more personalised experience on return visits.
• Marketing cookies: Where consent has been provided, these are used to track user activity across sessions and deliver relevant promotional information within the Platform environment.

8.2 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies will impair the functionality of the Platform and may prevent you from accessing certain features, including account login and deposit functions. Disabling analytical or preference cookies will not prevent you from using the Platform but may reduce the personalisation of your experience.

9. Data Security

pak335 implements technical and organisational security measures designed to protect personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• HTTPS/TLS encryption on all pages and API endpoints to protect data in transit;
• Secure, access-controlled storage environments for KYC documents and financial records;
• Role-based internal access controls ensuring that personal data is accessible only to staff who require it for their specific function;
• Regular security assessments and monitoring of platform systems;
• Password hashing — your login password is never stored in plain text.

10. International Data Transfers

As an internationally operated platform, personal data processed by pak335 may be transferred to and stored on servers located outside Pakistan. The Operator's license jurisdiction and the locations of its service providers may involve data being processed in countries with different data protection frameworks from those in Pakistan.

Where personal data is transferred internationally, the Operator applies appropriate safeguards — such as contractual clauses, data processing agreements with processors, or transfers within jurisdictions maintaining adequate data protection standards — to ensure that your data continues to receive a level of protection consistent with this Policy.

11. Your Data Rights

Subject to applicable law in the Operator's license jurisdiction, you may exercise the following rights in relation to your personal data held by pak335:

• Right of access: You may request a copy of the personal data pak335 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal or regulatory retention obligations.
• Right to restriction: You may request that processing of your personal data be restricted in certain circumstances, for example while the accuracy of data is disputed.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that your data be provided in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including processing for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact [email protected] with the subject line "Data / Privacy Request". We will respond within a reasonable timeframe as required under the applicable data protection framework. We may require identity verification before processing certain requests to protect against fraudulent access to other users' data.

12. Minors and Age Restriction

pak335 is strictly an adults-only platform. It is not intended for use by individuals under the age of eighteen (18) — or the higher minimum age required by the Operator's license jurisdiction. We do not knowingly collect personal data from minors. If we become aware that a User is under the applicable minimum age, the account will be immediately suspended, all associated data reviewed and, where appropriate, deleted in accordance with our legal obligations.

If you believe a minor has accessed the Platform or provided personal data without parental consent, please contact [email protected] immediately.

13. Third-Party Links and Services

The Platform does not link to external third-party websites for general browsing purposes. Any third-party service providers engaged by pak335 — such as KYC verification and payment processing partners — operate under their own independent privacy policies. pak335 is not responsible for the data practices of third-party service providers beyond the data processing agreements it holds with them. We recommend reviewing the privacy policies of any third-party services you interact with separately.

14. Amendments to This Policy

pak335 reserves the right to amend, update or replace this Privacy Policy at any time. Revised versions will be published on this page with an updated effective date. Where changes are material — for example, changes to the categories of data collected, new sharing arrangements, or changes to user rights — Users will be notified via email or an in-platform notification at least ten (10) days before the changes take effect.

Continued use of the Platform after the effective date of a revised Policy constitutes acceptance of the updated terms. Users who do not agree with a revised Policy should discontinue use of the Platform and contact support to exercise any applicable data rights or to close their account.

15. Contact & Complaints

If you have questions, concerns or complaints about this Privacy Policy or about how pak335 handles your personal data, please contact the support team:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Data / Privacy Request"
• Support Language: English (Urdu available on request)
• Time Zone: Pakistan Standard Time (PKT, UTC+5)

We aim to acknowledge privacy-related requests within 72 hours and to resolve them within 30 days, where technically and legally feasible. For complaints that cannot be resolved through our internal process, you may be entitled to raise the matter with the relevant data protection supervisory authority or gaming regulatory body, as applicable under the Operator's license jurisdiction.

For responsible gambling support, please visit our dedicated Responsible Gambling page. For details on account eligibility and general platform rules, please see our Terms & Conditions.